OUR TERMS & CONDITIONS
Wines from S.I.P (“we” and “us”) is the owner and operator of (www.winesfromsip.com) (“Website”). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
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1. Stock and availability
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfil all your items at time of purchase. In this instance, we will fulfil the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
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2. Payment and acceptance
Payment must be made when an order is placed. Once you are charged, you cannot amend your order.
We accept all major credit and debit cards.
Your credit/debit card details will be encrypted by the winesfromsip.com website to minimise the possibility of unauthorised access or disclosure. Authority for payment must be given at the time of order. If there is a problem taking payment for all or part of your order we will contact you by email (or by telephone if you have not given us an email address).
By placing an order with us, you make an offer to buy from us. Your offer is only accepted by us when we despatch the item(s) to you. No contract exists at any point before that. If we are unable to supply an item to you, we will notify you and will arrange a full refund of any amount already paid by you.
3. Age Verification
We will not sell alcohol to anyone under the age of 18. You cannot transfer an order to someone else. By placing an order, you confirm that you and the person to whom it will be delivered are aged 18 years or over. No supply of alcohol will be made to a person under 18 years of age and a drunken person as this is against the law and so Wines from S.I.P may refuse the sale at point of delivery on these grounds.
4. Prices and product information
The prices of all products are clearly stated on www.winesfromsip.com. In case an item has been under-priced, we will not be liable to deliver this item to you at the stated price and you will be notified before it is despatched to you. If you decide not to proceed with the order at the correct price, a full refund will be issued to you.
All prices include VAT (unless otherwise stated) but exclude delivery charge. The delivery charge will be calculated at the time and date of placing the order.
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5. Delivery Terms and Costs
At present we deliver goods to UK Mainland only. We use our courier partner DHL and our own transport to supply our products. Orders are usually dispatched within 2-5 business days of payment of order. We are also offering FREE Click & Collect from a Central London location. Please contact us on winesfromsip@gmail.com to arrange.
Delivery will be made to the address specified in the order. Alcohol will only be sold and delivered to an individual address or business address as specified at the time of placing the order.
We offer free UK delivery on all orders over £200. There is a shipping fee of £12.50 for any orders under £200.
We try to deliver all items within the requested time frame, but we will not be liable to do so in case of circumstances beyond our control. We will contact you to inform you if some or all items will not be delivered on time.
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6. Failed Deliveries
If no one is at the address when the delivery is attempted, the goods will be retained by the driver and another attempt will be made on another day. If we are unable to make a second attempt to deliver the items, they will be returned to us and you will then be refunded for the cost of the goods less the delivery charge or a fee of £10.00 for orders with free delivery. In such case, you will have to place a new order for the items.
Deliveries of alcohol cannot be left outside the address or specified location if no one is present at the time of the delivery.
For change of delivery address requests, we may be able to change the address before the order has been dispatched. Please contact us for further information.
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7. Return Policy
Wines from S.I.P will happily accept returns due to change of mind as long as a request to return is received by us within 30 days of receipt of item and are returned to us in original packaging, unused and in re-sellable condition. You must arrange for the item to be returned to us or arrange collection.
We will provide a full refund or replacement for any drinks that are faulty when the faulty item is returned to us.
In order to arrange collection, you can contact us on 07868985153 or send an email to winesfromsip@gmail.com. We are not able to collect any broken bottles and we can only collect items in their original packaging. Any drinks must be returned intact and unopened and only full and complete cases can be returned.
In case you are entitled to a refund, it will be made to the card used to make the purchase within 14 working days of receiving the goods. We do not offer cash refunds.
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8. Parcels Damaged or Lost in Transit
Wines from S.I.P is not responsible for packages that are lost, stolen or damaged. If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with us immediately. If the parcel has been delivered without you being present, please contact us with next steps.
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
9. Cancellations
If you change your mind before you have received your order, we may be able to accept cancellations before the order has been dispatched. Please contact us on 07868985153 or email winesfromaip@gmail.com If an order has already been dispatched, please refer to our refund policy.
10. Customer service
For all customer service enquiries, please submit an enquiry at winesfromsip@gmail.com and we will respond withing 48 hours.